FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges depend on the delivery location, order size, and delivery method selected. The applicable delivery fee will be communicated or displayed during the order process before your order is confirmed. For special or bulk orders, please contact our team for a delivery quotation.
How long will delivery take?
Delivery times depend on your location, product availability, and the delivery method selected. Orders for available products are processed promptly, while special-order or imported parts may require additional time. Our team will provide an estimated delivery timeframe once your order has been confirmed.
What exactly happens after ordering?
Once your order is submitted, our team reviews the order and confirms product availability and payment details. Your order is then processed for dispatch. You will receive relevant updates regarding your order status and delivery arrangements until your order is completed.
Do I receive an invoice for my order?
Yes. An invoice or order confirmation is provided for confirmed purchases. The invoice contains important details such as the products ordered, quantities, prices, applicable charges, and the total amount payable.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Payment is processed according to the payment method selected during checkout. Orders requiring advance payment will only be processed after the payment has been successfully confirmed. Where payment is arranged through another approved method, our team will provide the necessary instructions before processing the order.
What is wishlist?
A wishlist allows you to save products that you are interested in for future reference. Instead of adding an item to your cart immediately, you can add it to your wishlist and return to it later when you are ready to purchase.
What should I do if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos of the item received. Our team will review the issue and advise you on the appropriate resolution, which may include replacement, exchange, or another applicable solution in accordance with our return policy.
Can I change or cancel my order?
Order changes or cancellations may be possible if the order has not yet been processed or dispatched. Please contact us as soon as possible with your order number. Once an order has been dispatched, changes or cancellations may be subject to our return and cancellation policy.
What is "package tracking" in my orders?
Package tracking allows you to follow the progress of your order after it has been dispatched. Where tracking is available, you will receive the relevant tracking information so you can monitor the status and delivery progress of your package.
